Privacy Policy

Data Controller

TaxiBCN1
Barcelona, Spain
Email: info@taxibcn1.com
Phone: +34 684 77 42 16
Website: https://taxibcn1.com

1. What Data We Collect

We collect data directly from you when you use our services:

• Booking data: name, phone number, email address, pickup and drop-off locations, date and time, number of passengers, luggage details, flight number, airline, and any special requests.
• Payment data: payment card details are processed securely by our payment provider (Stripe) and are never stored on our servers.
• Communication data: messages sent via WhatsApp, email, or the website contact form.
• Technical data: IP address, browser type, device information, pages visited, and basic analytics data collected automatically when you visit our website.

2. How We Use Your Data

• Processing and confirming your transfer bookings
• Communicating pickup details, driver information, and service updates
• Processing payments securely
• Monitoring flight arrivals for airport pickups
• Improving our website and service quality through aggregated analytics
• Complying with legal and tax obligations

3. Legal Basis (GDPR)

We process your personal data based on:

• Contractual necessity: to fulfil the transfer service you have booked
• Legitimate interest: to improve our services and ensure security
• Consent: where you have given specific permission for marketing communications
• Legal obligation: to comply with applicable tax and regulatory requirements

4. Cookies

Our website uses essential cookies required for basic functionality (session management, security). We may also use analytics cookies to understand how visitors use our website. You can manage cookie preferences through your browser settings.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Drivers: pickup details, passenger name, and contact number to perform the service
• Payment processor: Stripe, for secure payment processing
• Legal authorities: when required by law

6. Data Retention

We retain booking and payment records for the period required by Spanish tax law (generally 4 years). Communication records are retained for up to 2 years. You may request earlier deletion where no legal obligation requires retention.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All payment transactions are encrypted using SSL technology and processed by PCI-compliant providers.

8. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Spanish Data Protection Agency (AEPD)

To exercise any of these rights, contact us at info@taxibcn1.com.

9. Children

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the updated date noted above.